Online sales is a rapidly growing element for many businesses. However, few industries utilise ecommerce quite as much as the fashion industry.
Blooming online retailers like ASOS and Zalando are pushing online trade forward and demanding more and more.
But what advantages does this give to both consumers and retailers? And just how much does the fashion industry need eCommerce?
We have gathered some key statistics about the current situation in the market and put together a comprehensive overview that will help you to understand the best practices for apparel sellers and how to optimize your sales.
More people than ever are using online retailers for their fashion purchases. The amount of revenue being created by those people has allowed businesses to grow and is now integral to their success.
Statistics show that e-commerce is now an essential tool for the fashion industry. In 2018, the industry generated a worldwide revenue of $481 billion. In 2019, that statistic rose higher to $545 billion and is projected to rise further to $713 billion by 2022.
The constant rise in revenue generated is partially down to the rise in potential consumers. The number of consumers is expected to increase by a further 1.2 billion by 2020, with most of those new buyers being aged between 16-35 years of age.
Fashion ecommerce is helped by growth in several sections of clothing. And whilst growth is slowing in many of them, the projections are still positive.
The strongest of those sections is the accessories and bags sector, which grew by a huge 15.6% in 2018 and is projected to still grow by 8.7% by 2022.
Here are a few other statistics of note that have contributed to the growth of ecommerce in the fashion industry:
Fashion ecommerce is showcased by a range of characteristics. These include:
Online shopping offers fashion shoppers a new world of opportunity and they are looking to get the most from that. Whether that is from personalising items or gliding through a simple interface on mobile devices, buyers are influenced by a wide range of factors that lead them to prefer the online experience.
Online shoppers tend to regard personalised offers highly. Many customers will shop around for the best deal. However, if there is a deal tailored specifically to the person, for example a birthday discount; then the customer will more than likely use that store.
Personalised products have a similar effect with drawing customers away from the competition by offering unique products.
Over 98% of fashion buyers also stated the importance of reviews. This was down to customers wanting to get an honest perspective of the product they are considering buying. However, reviews were deemed less important when buying through trusted e-retailers with strong return policies.
Finally, fashion shoppers also tend to demand to quickly find the product they want. An easy and effective filter system also contributes to an online shops interface.
The best filtering allows customers to easily access other areas of an online fashion retailer (for example ‘striped shirts > blue striped shirts’). This allows customers to find similar products to the ones they searched for, whilst enjoying their browsing experience. Fashion shoppers may also use a variety of channels to filter for themselves.
A great example of how important tailoring becomes among online shoppers is the Facebook Marketplace. It offers customized results and it’s increasing 77% every month. And this is only one of many relevant examples.
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Getting the right social media presence is vital. Each platform has its own pros and cons, whilst some platforms may suit some brands a little better.
With fashion ecommerce, Instagram is the most influential platform, with apparel brands averaging 13.71 interactions per 1000 followers.
This is far higher than the next best platforms which are LinkedIn at 1.12 interactions per 1000 and Pinterest at 0.49. Instagram's simplistic design draws attention to photos.
This allows fashion retailers to market their products on their primary functions, design and appearance.
The most common promotional practice on Instagram is the partnership with influencers. Sometimes influencers can be celebrities.
However, fashion brands tend to use lesser known influencers, with high amounts of followers. The aim of this is bridge the gap between the brand and potential customers and have someone easily relatable to promote the brands produce.
Most brands will utilize several other social media platforms alongside Instagram. They usually consist of Pinterest, Facebook, Twitter and Snapchat. If you're interested in how you can increase revenue with Snapchat, check out this case study: Scaling Snapchat Revenue by 86% with 10x ROAS.
Each of these platforms has distinct advantages but in the case of the fashion industry, they are usually used alongside Instagram or one another to drive engagement.
Facebook’s advantage is that it allows online fashion stores to target specific demographics with advertisements. This means that the consumers seeing the adverts are more likely to be interested in what they are seeing.
Facebook is not only the most accurate social media for targeted demographics, it is also the most popular one, with 2.38 billion active users.
The sheer quantity of Facebook users means that brands can get more out of an advertisement on Facebook than anywhere else. However, on the downside, Facebook advertising might be intrusive at times and can be dismissed by users.
Twitter also reaches out to users through campaigns using demographic and geographic targeting, just like Facebook. However, the advantage of Twitter is that adverts are in stream rather than to the side.
That means whenever users scroll through their feed or trends, they will see advertising. This allows fashion brands to get an increased response to advertising but also understand who isn’t interested in their advert.
It also means brands can easily drive engagement with polls that most users will participate in, unlike on other platforms where they may be ignored.
When used correctly, all social media can be very useful to apparel brands. It can help to drive engagement, gather data on consumers and build long lasting brand loyalty. All of this helps to contribute to building the brand for the better in the short and long term.
Behind the scenes there is the importance of the quality of the data retailers deliver to those platforms. When optimized data feed bring much higher chances to capture the attention of the buyer as the ads are better matched with the user's interests etc.
To dive deeper into that, read more about top optimization tricks for Facebook advertising.
Website appearance is one of the most important things for any online business. It is the first thing customers see and judge a brand on.
A poorly designed website could lead to lower sales and customers who do not return. For those reasons, online fashion stores put a lot of thought into their online appearance. Some of the most important areas to focus on for a successful ecommerce website are:
Ecommerce businesses have a few options available when it comes to communication with their customers. These include:
Of all the ways of increasing online sales in the fashion sector one of the most effective would be to be targeting existing loyal customers.
Offering regular personalised promotions will ensure customers keep coming back to the same brand for products. Common ways of achieving this are loyalty schemes, birthday discounts and even newsletters highlighting new features.
Another way to boost sales from loyal customers is by making their shopping easier. This can be done by making the store more accessible on other platforms, for example apps.
Alternatively, easier and increased payment options have been proven to have a positive effect on sales.
Additionally, you could appeal to your customers by offering stock that relates to current affairs. ASOS recently increased sales from both pre-existing and new customers, simply by introducing an environmentally friendly range of their own produce.
By being one of the first online stores to introduce this feature, the brand ensured many customers will stay loyal to them whilst new customers will look to the store first for environmentally friendly products.
Expanding your reach to sell across more channels and going global are the most common ways to increase sales of your existing products. Try to expand your market reach and go multichannel.
Expanding to different geographies and cultural groups will expose your products to new audience.
Graph: omnichannel vs. multichannel
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If you are aiming to sell online on a wide scale, you will be selling on a variety of channels.
The best channels to sell fashion to currently utilise if you are in the fashion and apparel industry are:
Data feeds are vital when selling apparel on multiple channels. Therefore it is important to have a high-quality data feed. A good feed is essential as it gives you an advantage over the competition.
Advantages of a good quality feed include:
If optimized correctly, a data feed can vastly improve sales. Accurate product descriptions with appropriate and well-placed keywords can lead to a product being shown higher and more frequently in marketplaces.
Effective SEO management and interpretation of the data provided will ensure you get the most out of your data feed.
Supercharge your Data Feed with our ebookThe world of eCommerce is developing at a staggering rate and keeping on top of information has never been more important. It is clear data is the best way to gain an understanding of what customers want.
But it is equally important to utilize it to maintain the current loyal customers.
As eCommerce continues to develop, competition will continue to grow between retailers. The ones that thrive will be the ones managing information in the best way.